MTN Supersonic has provided the worst customer service ever!!!!!

i have been a customer of MTN supersonic FLTE since April 2020, in November i had called in to change my package and i was offered a black friday deal which i had accepted. the agent had then confirmed that this will be active from December 2020, i had also received an SMS from MTN stating so. however, at the end of November i was not debited and i had called in on the 6th of December to confirm what is going on as i work from home and my internet line had been down since November 30th. i was told that i did not pay my bill and that if i paid 50% of the bill, the services will be enabled. i did so and i called back after sending proof of payment to multiple email addresses. after 8 calls on one day and spending about R150 on airtime, i was told that the project manager will only be able to assist me on monday - by then i was frustrated and agreed. a week later, i did not receive any follow up call even though they had told me this was escalated 7 times. i had then called again on Saturday 12 December for assistance once more, i was then told that the services has been activated and to wait 30 minutes, restart my router and it will work. 2 days later and still nothing. it is now 14 days later that i still dont have internet access and i have absolutely had it with MTN supersonic. why should i be paying if i dont have internet access???