1 reviews | Active since Mar 2012
Mtn Supersonic billing Arrogance
<p>Hi Mtn , </p> <p>I accept your issue aknowledged in your mail of 20th october REF : Kindly view attached FTTH billing communication , and accpet taht yu are working on th issue , But rather than actually rectify the billing you choose to instead to debit my account for close to three time my credit limit with you </p> <p> </p> <p>What gives ? A call to the number provided i am told by the call centre agent that this is infact corect and that is MTN managements stance , boy have you pushed your call centre agenst under the bus !</p> <p> </p> <p>I clearly dont have much chance of getting my bill corrected as you have taken my money already , but this really is weak and no wonder you have you Nigeria challnges with this sort of business ethic and arrogance to your customer </p> <p> </p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that a credit of R620.00 (including vat) was passed to your account on 2016-10-26 for the Fibre Internet Bundle Service Fee that was billed on the invoice dated 2016-10-13. Our FTTH support team is aware of the prorate amounts that were billed on the invoices dated 2016-10-13 and are in the process of correcting the bills for the affected customers.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that a credit of R620.00 (including vat) was passed to your account on 2016-10-26 for the Fibre Internet Bundle Service Fee that was billed on the invoice dated 2016-10-13. Our FTTH support team is aware of the prorate amounts that were billed on the invoices dated 2016-10-13 and are in the process of correcting the bills for the affected customers.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
