MTN & Supersonic AirFibre ****

The worst decision I have ever made. I activated a 80/25 mbps AirFibre month to month plan on installation the line could only get to 38mbps and the installer said he will get back to me and I’m still waiting.. The service gets activated on the 27th Jan, on the 28th no service till now. Tickets have been logged everyday I’ve been calling then to check progress, the ticket has been with the technical department since. I had to get another plan in the mean time as I work from home and we watch TV using WiFi.

Now the matter has been handed over to MTN, since Monday no response.

They don’t even follow the 7day return or cancellation policy on the NCR, instead since I’ve put in notice to cancel this line since I do not have service they tell me I have cancelled before time so they with charge a cancellation fee of R2500. What a ****.

I honestly regret ever applying for this service. Still no resolution today is the 5th Feb.