MTN Supersonic

When Telkom discontinued our landline and adsl last year, we moved to one of MTN's Supersonic LTE packages. Since April this year we have had battle after battle trying to top up when our data runs out. Twice we have been charged without receiving the actual top up. There are two different places where you can top up. Often neither of them work and we have discovered that the one avenue charges prices that are double that of the other method. Even logging in to the portal to check data usage is useless as the page has shown "information not available" for two months now. We have been off since 11h00 this morning, despite forking out money for a top up that they have still not activated. They have a WhatsApp number that you can use for queries, however it's a bot and only supplies generic answers. When you need to speak to a human being, the average wait time is about 20 minutes and twice, when I have finally gotten through, I have been cut off. They never phone back. We are so frustrated by the poor service and communication offered by this company. Can't wait for fibre in our area and we will definitely not be signing up with MTN.