MTN superfluous a ****

I took out a super flex deal with MTN at the beginning of January. I paid the activation amount via mt debit card. A month later thats when all goes wrong. I get a e mail on the 3/02/24 saying something went wrong use the link to correct payment. I was confused because no attempt was made to take payment from my card or debit order. I tried the link and never worked. I e mailed the service department on the same day. I have made on average 3 calls a day to the service department. I have sent on average 3 e mails a day following the calls I received e mails back from different agents asking the same question "give us details about your issue I was told to use another card to make which I did. They say 2 - 24 to rectify its been 4 days still with no resolution. I have the names if every agent i spoke to and e mailed. I have yet to find a service agent who is polite and helpful. I've requested to speak to a supervisor and they are never to be found. I don't think MTN have supervisors its a myth.

So MTN you have my money but I don't have your service. Can you please get this sorted!!