MTN - SUPERFLEX - VERY DISAPPOINTING

MTN SUPERFLEX POOR SERVICE I purchased a Superflex package 2 months ago, (as a normal consumer) and last week I get an SMS to say that I have broken their policies of usage. With a link to the policy. I read the policy, and given its around sim abuse like not using it in call centres, etc. Again, I am a normal consumer making my normal day to day calls. Being concerned on Saturday I called the 135 number and miraculously got through to an agent, who confirmed that they cannot help as the Superflex product has a support department of their own. She said she cannot see any problems on her side but will send a ticket to the Superflex department and they will contact me. Its been a week and I have received no communication. Yesterday, the contract was forced migrated into a pre paid account and my monies paid for the month has now been lost. I tried calling 135 again, and if anyone tries 135, you will agree, you just go incircles, without given an option to talk to anyone. I then went into a store to resolve, and was told they do not handle the Superflex products I have to go through 135. I asked them at the store to call 135 and see if they can get through. After 15 mins they also failed to get to speak to someone. Seriously MTN!!!! Why do you sell products that we cannot get the support for or you forcefully change because you cannot support this properly. I am very disappointed.