MTN Superflex SIM card not working

I purchased MTN Superflex sim card 5 Oct 2024, it was delivered 9 Oct 2024. Up to today 24 Oct 2024 I cannot use the sim card because it is de-activated from the network. I have been sent from pillar to post. Call center agent said i should go to MTN Shop. MTN shop said they do not assist Superflex queries. I called call centre agent again the and was told Superflex does not have a department they cannot assist. I eventualy managed to get an escalation with ref *** on the 24 Oct 2024 @15:21 and at 15h24 case was closed without being resolved. When busy with escalation, i was requested to submit proof of payment and that is when I noted the R299 transactions were duplicated.