MTN Superflex - No activation and no customer support

So last Tuesday (10th of November 2024), I signed up online for "MTN Superflex" package - month to month contract - R299 pm (1st month at R199). This was one of their specials for black friday. The online process was fairly simple and as i was already an MTN prepaid customer i did not need to port or do a sim swap.

Well fast forward to today (4th of December 2024) my package has not been activated at all, my account has been debited for R199 and i have received confirmation of my payment - however there has been no sms update as per their website information to inform me that my package has been activated, i am not sitting with no data or minutes waiting for this to kick in.

Furthermore MTN has no way whatsoever to contact an ACTUAL person via their customer care line - that being said, i even went as far as going in to my local MTN store and they themselves could be of no assistance at all to me - so last resort now (i even emailed mtn customer care and have gotten no response) i am posting my story here - maybe there is some other poor soul stuck in my predicment or maybe this may speed up the process of me getting my package activated.