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Ali W
1 reviews | Active since Mar 2020
27 Apr 2024, 08:35
MTN Superflex Nightmare
I took out a MTN Superflex “prepaid” contract @ R299 on 28 February however I get billed 2 x R299 each month. I have been trying unsuccessfully to get this resolved through trying to speak to a human on 083135, via numerous emails to MTN complaints and even complaints resolution. I will now escalate to ICASA. To add to my frustration yesterday I received a message saying my payment was unsuccessful and I have no airtime. That’s unbelievable considering I am paying double!!!!!
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Ali W's updateReviewer Update
27 Apr 2024, 09:59AND by the way, MTN is so pathetic their recorded message when you call 135 doesn’t even give the correct MTN Chat WhatsApp number - it’s a digit short - I kid you not hahaha As at todays date the number they give is ***. Don’t bother with the WhatsApp option either though, it’s also pathetic and frustrating
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Ali W's update27 Apr 2024, 09:59
Reviewer Update
AND by the way, MTN is so pathetic their recorded message when you call 135 doesn’t even give the correct MTN Chat WhatsApp number - it’s a digit short - I kid you not hahaha As at todays date the number they give is ***. Don’t bother with the WhatsApp option either though, it’s also pathetic and frustrating