MTN SUPERFLEX IS A ****

I have a MTN SUPERFLEX with MTN, my money was debited on the 25th of May 2024 as per agreement that the data and minutes will be allocated on the day of debit order, however, I have not received the data and minutes. I have been contacting MTN call centre since Saturday. and proof of payment was sent to them on Monday the 27th of May 2024.

When I ask to speak to the supervisor/manager, I have been told, several times, that the supervisor is on a meeting and contact you after the meeting.

Still today, no minutes and data were allocated, no supervisor phoned me, no one told me what the problem is and will be solved. The money is gone.

All I want is MTN to allocate data and minutes or refund me.