MTN SUPERFLEX

MTN Call Centre / Superflex

1st issue I was initially on a 10GB plan and took up an offer in Dec 2024. I had a query regarding the 15GB plan in Dec 2024 and after numerous calls and emails no one could assist me. The matter just fell on deaf ears. I decided to not pursue this any longer as no one seems to be bothered.

2nd issue I then reverted to my original plan which is the lower plan of 10GB on 15 Jan 2025.

I was charged R299 on the 20 Jan 2025. Proof of payment sent to multiple call centre staff.

On the 20 Jan 2025 I had 11GB remaining. 20 Jan 2025 also happens to be my billing and allocation date. I have not been allocated my 10GB for the current cycle and most importantly I CANNOT MAKE ANY CALLS.

POOR SERVICE AND ZERO COMMITMENT TO GETTING MATTERS RESOLVED.

Time to migrate perhaps.