MTN Superflex Disaster!

Dear CEO of MTN Group.

Good day to you and I would like to share with you my experience with your company.

I have been a loyal customer for many years and recently I needed a SIM card and services for a second phone for my Assistant to use for my business.

I stumbled onto your MTN Website the following https://www.mtn.co.za/superflex Superflex Unlimited Voice and 5Gb data and I called into you client services and I was transferred from one person to another to be told that this offer can only be entered into, on the website and this I did. This was the 13th of March and on 14th of March, my Credit Card had the R209.00 taken and until today, zero services.

All details and Credit Card provided. No RICA requirements or anything requested. DSV delivered my card, to a colleague in the office and no ID or RICA requirements was requested by the person delivering the SIM card.

SIM card delivered and I am still not able to use the services. 21 people later over 3 days, that i have spoken to, all giving me the run-around and call this one or let me transfer you to this person and no! This is a pay-as-you go product and I cannot help you and then to two people telling me to use the My MTN App to "activate" the services and neither of their instructions are possible on the My MTN App.

MTN has taken my money, the services do not work, this is simply not a way that a company as yours should operate not treat their customers and it would be really appreciated if this could be attended to, one dedicated person to assist me to get this product to work please?

Thank you