MTN superflex deal and horrible customer service ! !

I have been a loyal customer for many years. On 28 Nov 2023 I purchased two of the superflex deals that MTN now has. To date, I await delivery of the sim cards.

DSV has arranged delivery with me SEVEN times and has not showed up. I have made numerous calls to DSV to escalate this matter but they keep promising to deliver the next day.

The payment for the two deals (R299 each) has been done on 28 November and is to recur on 28 December but I have not used the plans yet. I have emailed MTN to be compensated for this, however they cannot find my account because my ID number is incorrect yet the very same ID number worked fine for DSV to track my order.

I am absolutely disappointed by MTN and the degraded service. My daughter is currently having the same issue for a black Friday special she has taken, she too has not received her sim card to date but her account has been debited.

MTN please do better!