MTN SuperFlex

Worst service ever, after being with Telkom for over 15 years, I decided to give MTN a go, I signed up 6th June for the SuperFlex 10Gb. 7th July was supposed to be my next debit date, unfortunately the debit was unsuccessful, I then went on to My MTN app and made payment received proof of payment as well as an email from MTN stating they received my payment, but I still have not been provisioned with data or calls, it’s now the 25th July. I’ve been back and forth and sent from pillar to post, I think I’m currently holding the world record for the amount of REQ numbers (logged ticket number) I received from them already,after the ticket number is generated, they tell me to wait between 48 to 72 hours, when I call back after that, still no progress and then just another ticket number gets created, or I get told I it’s not a pre-paid account they will transfer me to contract, then I get told no it’s not contract, then I get transferred back to pre-paid!!, or I get told they have a new system it’s not showing on there side as it must still be updated, I am getting no joy out of this, it’s frustrating you can’t even speak to a supervisor or manager because then the agent tells you that the supervisor or manager will tell you the same thing, every time I call I and speak to a different agent I mail the proof of payment to that agent as they say they will attach it to the ticket number, but when I call the next time and speak to a different agent and give them the ticket number they then say they don’t see any attachments of proof of payment from the previous ticket, so now I need to send the current agent again the proof of payment so that she can log it on the new ticket number that she’s about to log, it’s like an endless cycle