MTN - super frustrated!

<p>I am feeling frustrated and angry - my contract expired 2 months ago - and somebody in the Free State *****ently used my ID to upgrade my account - I was charged R599.00 - I had to go into the Store in Constantia Village in Cape Town and provide a affidavit and a certified copy of my ID - which I did - was then told that it needed to be investigated and would take +/- 21 days (bear in my mind that this is my money - which technically should have been credited to my account as soon as it was verified that this was ********** activity) - +/- a week ago I got a telephone call from the manager stating that my account had been sorted out - only to note that today another R599.00 has been removed from my bank account - so MTN technically now owes me a total of R1198.00 but the problem still exists - I phone the store and they said they would rectify the situation and then told me to phone customer service, I do this and then customer service tells me I need to go into the store - I do not want an upgrade on my account - want to migrate to pre-paid as stated more than once and want to be refunded a total of R1198.00 into my bank account - I fail to understand what the complexity is in sorting this out.</p>