1 reviews | Active since Jul 2015
MTN SUPER BAD SERVICE AND *******S
After a bad experience with MTN I posted a complaint on hellopeter which they responded to and said they would write-off the funds (R1049.94) and amend my legal status, however they just responded that to the complaint I initially laid to make them look good to the media but in actual fact they went ahead with deducting the SO CALLED WRITTEN OFF FUNDS!! - below is the link for the initial complaint.<br> <br> http://hellopeter.com/mtn/complaints/mtns-poor-customer-service-***<br> <br> When i queried it and asked them if i would be reimbursed for the monies that were supposedly written off, but still debited from my bank account they rep**** with the following and I quote ...<br> <br> >>>Good Day Mr Dameon Shane Jefthas , <br> Thank you for your email. Please be advised that the credit of R858.58 was passed in the account for the late cancellation and the account was closed , there is no refund due to in the account .<br> <br> Kind regards,<br> Bonginkosi Hadebe<br> Legal Department<br>
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
