MTN / Summersun Trading / DSV Courier ****!!

MTN / Summersun Trading / DSV Courier Phone was delivered via DSV Had to provide biometrics which did not register Courier scanned ID document and had with it invoice and delivery note Was not allowed to accept phone due to failed biometrics, although ID confirmed Was told to make arrangement for manual delivery - what ever that is!! Called MTN 8 times, was given various numbers for Summersun Trading which one number was voice mail, and the other just ended the call as soon as it was dialed. MTN takes NO Responsibility for their partners and when I asked to speak to a manager the person listened to my story (it was the 7th time I explained it) and put me ON HOLD for 44.30 minutes - I ended the call then DSV has no back-up plan agreed with service providers in the event that biometrics fail - one would think that a on the spot "manual" delivery can be done if ID is confirmed Summersun is good at contacting a person to get the contract accepted but after sales service is non-existent. It is amazing how ALL three companies MTN / Summersun Trading / DSV Courier expects the customer to address and remedy a failure in THEIR process. As a customer it is IMPOSSIBLE to navigate between the three companies. DSV now has a phone that BELONGS to me, PAID for by ME and refuse to deliver. MTN get money from me and refuse to assist. Summersun trading will receive money on my contract but I do not have the PHONE that I PAID for - Debit order approved!!! I consider this theft