KH
Kedibone H
1 reviews | Active since Jan 2019
31 Jan 2019, 15:17
Mtn Summer Promotion is misleading
On the 31/01/2019 went to Mtn Shop Middleburg mall Mpumalanga.I seen advert or Wave & Win promotion where they offer a Summer Suprise bundle for R150 for 150 minutes +1.5 GB.After buying the airtime I find there is no such promotion on my Summer SUPRISE Menu and the consultant tried to help me called the call centre the lady said there is no such promotion yet there is a flyer or broucher promoting such bundle.
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
01 Feb 2019, 11:14Good day Kedibone
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply01 Feb 2019, 11:14
Official
Good day Kedibone
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's replyOfficial
08 Feb 2019, 09:07Good day Kedibone
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. As per our telephonic conversation please note that we have credited your number with R150 airtime.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us. We would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. As per our telephonic conversation please note that we have credited your number with R150 airtime.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us. We would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply08 Feb 2019, 09:07
Official
Good day Kedibone
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. As per our telephonic conversation please note that we have credited your number with R150 airtime.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us. We would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. As per our telephonic conversation please note that we have credited your number with R150 airtime.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us. We would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team