MTN/summer mobile- useless

<p>I was called on the 12/04/2017 by Summer Mobile the partner company to MTN to be told that I was due for an upgrade. The initial service was fantastic and everything seemed to be in order, I received an SMS on the 12/04/2017 to be told that application was approved and upgraded, on the 18/04/2017 I got another SMS telling me that delivery would be done in 2 business days and received my ref number. So with the 20th being the expected day of delivery I get a call from RTT couriers to confirm my details and to be told that my details were put on the waybill incorrectly and that they were calling to get the correct details, not even 5 minutes after that call I get another SMS to be told that delivery was unsuccessful. So I called ********** 800 the number I was told to call for queries to be helped by a very rude and unhelpful woman who said to me that the phone now has to be sent back to MTN and the upgrade needs to be redone to get all the correct details, (never mind the fact that my details have been the same on that contract for the past 6 years) when I asked if she could assist me I was told if I don't like the service I should go to the branch. But yet doing the upgrade over the phone "Saves time and is more effective".On the 21/04/2017 I spoke to a wonderful lady by the name of Kubera who gave me a reference number (REF: ********** 06) who said I call on Tuesday the 02/05/2017 just to follow up and see what’s happening, I did, the phone is still at MTN Its taken under 1 month to get 1 upgrade. This service is unacceptable. There is nothing but issues with MTN no matter what department you work with. I would love to get my phone sometime this year if possible?</p>