Mtn Summer Mobile
<p>I'm so tired of asking Mtn Summer mobile to cancel my upgrade. I've been asking since March 2016. My two year contract ends this July 2016 but I'm certain they will still be deducting in August. They tell me that they will sort it out and call me back but they never do. Can someone please assist me, I'm fed up with waiting for a call back. The service is really terrible from Mtn Summer Mobile and the problem is I can't just try and sort it out with MTN customer care, they keep on telling me I have to sort it out with Summer Mobile directly. I thought MTN stays MTN</p>
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MTN South Africa's replyOfficial
18 Jul 2016, 21:50Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ: **********
Best regards,
MTN South Africa's reply18 Jul 2016, 21:50
Official
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ: **********
Best regards,
's updateReviewer Update
22 Jul 2016, 05:27Hi Siphumezo. It's been 3 days already and I still haven't heard from anyone from MTN yet. Is someone going to contact me or must I contact Summer Mobile again?
's update22 Jul 2016, 05:27
Reviewer Update
Hi Siphumezo. It's been 3 days already and I still haven't heard from anyone from MTN yet. Is someone going to contact me or must I contact Summer Mobile again?