BN
Belinda N

1 reviews | Active since Jun 2015

26 Jun 2015, 10:56

MTN sucks - *****ing from loyal customers

Yesterday @ 3pm I purchased a 1 GB data bundle, I received an extra 1GB data free. I was further given a promotion bundle of 500 mb night time data. This morning i receive a text from MTN telling me i have depleted 1GB data bundle... like *** - thats like downloading a whole ****en series...<br> <br> Apparently my phone was in use at 2 ****ing am... 2am?? I was sleeping.<br> <br> Please MTN tell me how the **** this is possible? Your consultant told me I should wait till 20 July to request a data usage analysis... REALLY!! a whole f-ing month... REALLY MTN.<br> I have overlooked my 300 mb of data being depleted within days (while using only facebook and whatsapp only), i should not be using in excess of 100mb in a day. Now i'm angry, i'm livid, this is day light *******. Stop giving out free data to customers if you will turn around ***** from the very paying customers while they sleep, to give another.

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Replies (1)
MTN South Africa
MTN South Africa's reply03 Jul 2015, 14:23
Official
Hello Belinda631,

Thank you for taking time to raise your concerns with MTN.

As per our telephone conversation, your query has been transferred to the relevant functional unit for resolution.

Warm regards
Tshepiso
MTN Service Provider
REQ:***