MTN SUCKS REALLY,

I'm an sooooooooo disappointed in the service that I have received thus far, I regret upgrading my contract. I upgraded my contracted on the 19th of January 2022 with Reyaas Meas, I took 2 phones and was supposed to get an additional R60 on my prepaid simcard as part of the promotion and benefit. I received my phones, but to my surprise my simcards were not Rica'd or activated, 3 months went buy I contacted Reyaas and told him what my query was and I expect him to sort it out. I waited for months for him to respond or reply, I emailed him again MYSELF he told me he'll look into it. I never got any feedback until I reported the matter to Mtn business, I received feedback to say that they will fix my lines and I must just know that I will not receive my backdated airtime as it was part of a promotion. Firstly who made that mistake, who failed to do their work. If it was a mistake from my side I would take ownership and accountability of my actions but I have done nothing wrong. I got a call from the team leader Langa Sibanba also telling me I will not be receiving my backdated airtime. I am soooooo furious and frustrated. I am not happy really. You can call me on *** or ***. I would like my query to be resolved and fixed with immediate effect.