RM
Roelf M

1 reviews | Active since Jul 2013

02 Jun 2016, 09:14

Mtn sucks more and more

<p>It has happened a few times now. I load a bunch of airtime on my phone and then convert it to data. But mtn has such a poor notification service that you rarely get notified before your data runs out. Instead if you dial *141# you get your balances and they are never accurate. it will for instance display I have 2gig left but in reality I only have like 1.5gig left. By the time Mtn's System actually notifies you.You have already started using your normal airtime or it has already been depleted.I have losts allot of money already because of this **** and poor service.But if there is something that needs to be advertised they ***ing spam you inbox. but never ever do I recieve notifications worthwhile. But this is either a very good plan for mtn to make more money, or mtn has just slacked on their aftersales services. Also the amount of errors you recieve while purchasing anything from *141*0# you get a ****load of ****py ads which you have to skip by pressing numbers.but when you finally get passed their annoying ads then you eitther get a error saying you took too long or it just says mmi error or whatever. MTN HAS GONE TO ****!!!!!! not happy with them anymore</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply03 Jun 2016, 08:43
Official

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. We have refreshed your number on the Network, please restart your phone.This should speed up your connection including when you purchase a bundle.

For your updated data balance please dial *141# Ok during your Internet connection.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***