vM
veno M
1 reviews | Active since May 2013
06 Jun 2015, 18:36
MTN SUCKS IN SERVICE AND NETWORKS
I have repeated tried to call yoir call centre and cannot get through. Upon retrying what service a voice message that says I am not allowed to call the call centre as i exceeded the limit of calling your call centre . Damn MTN YOU SUCK BIG TIME. Im having issues on my new phone and your mtn branch cant assist as to why the neytwork in my flat cannot be detected, Thgis means while im insidse my house i cannot connect to a network . I jusyt bought a s6 and cany get a network, yet if I use a vodacom sim it works perfectly. IM Ashamed to even say i used to wiork for such an imcpmetent company that we as customers have to suffer . I im unconbtactable now due to you POOR Delivery SERVICE and NETWORK..
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Replies (1)
MTN South Africa's replyOfficial
09 Jun 2015, 09:45Hello veno19,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Please note due to the industrial action we are facing you are unable to get through to someone to assist you.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Regards,
Peggy
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Please note due to the industrial action we are facing you are unable to get through to someone to assist you.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Regards,
Peggy
REQ:***
MTN South Africa's reply09 Jun 2015, 09:45
Official
Hello veno19,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Please note due to the industrial action we are facing you are unable to get through to someone to assist you.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Regards,
Peggy
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Please note due to the industrial action we are facing you are unable to get through to someone to assist you.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Regards,
Peggy
REQ:***