MTN Sucks. I'm waiting 6 Months For Refund.

I returned my home internet to the Eastgate store on 1 September 2025. Since then they have debited my account 3 months in a row.

The store clerk claim that the device has finally been cancelled, but I still got an invoice, and my money has still not been refunded. The store clerk is Mfundo and it was a battle to get him to cancel the device. I followed up with him in mid January 2026, and he has the gall to suggest I must call the customer service in head office to enquire about my refund. This after their retentions department told me in a 3 way call with Mfundo and Nonthandazo last year that it is the stores responsibility to cancel the device and refund me. May I add that I had to remind Mfundo that I was not interested in the confusion over their processes since Mfundo said he was unable to cancel since something in the cancellations process did not allow him to process the cancellation, and a heated argument ensued. I WANT MY MONEY REFUNDED WITH INTEREST, AND I EXPECT TO BE CREDITTED FOR THE INCONVENIENCE.