MTN Sucks

I wish there were a way to give zero stars. This used to be a good company. I have been a loyal customer for 32 years since the inception of cell phones in South Africa. Through the years, I have become more and more disappointed with every interaction with this company and its franchise network. It has become infinitely plainly to do anything, even a simple thing like an upgrade, with this company. I made the application for an upgrade on 9 April 2026 and after visiting the store in Garden Route Mall several times, the fast being today 18 April 2026, it is still not approved. First it was ***** investigation, but I have not received one call to alert me that there is possible ***** on my account. No one can give me any valid reason for the delay. There is absolutely no customer service and no way of escalating it or being able to speak to someone who cares enough to try and resolve this. Very tempted to move my business to anither provider but have not heard much better from any of the other providers. I guess it is just a case of we as South Africans just have to accept the bad service we get because the fat cats that own and manage the institution could also not give a dam. Sure this rant will also fall on deaf ears. But let's see...