MTN SUCKS

I used my loyalty points to buy airtime on 16 July which totalled R6 which has since disappeared I decided to call the customer care centre but OMG all I heard was an recording in Xhosa Did not have a clue what she was saying. There was not even an option for English or Afrikaans How EXTREMELY FRUSTRATING. I had 0.72 airtime which has also since disappeared and DONT TRY AND TELL ME I MADE ANY CALLS BECAUSE I DID NOT!!!!!!!!!!!!!! I keep on getting a message to take extra time and the more I say NO you just keep on asking me. I DON'T WANT IT. YOUR SERVICE SUCKS!!!!!! R6 is a lot if you can make am emergency call if needed