MTN Sucks!!!!

MTN is such a appalling service provider!

In may 2020 I signed up with MTN, submitted all my documents and had the telephone delivered within 2 weeks. Each month MTN has not debited my account but a manual payment were processed to avoid be suspended as NO debit orders were processed even though a debit order option was opted. I have however in the background app**** for VAF and it was not successful due to not having a credit profile with any of the bureaus which does not make sense as I have a MTN account and retail accounts. Upon inception to date the bureau has not been updated by MTN(7 months). The following was escalated to MTN and still nothing done! Its been a month since senior managers (Bonginkosi Hadebe/Shilinia Armonville/Riedwaan Kops)got involved and to date they provide vague information and feedback stating there is technical errors.

"Thank you for the email.

Kindly note I followed up this morning with our technical team on when the updates will be done and they advised that they awaiting to the Credit Bureaus to provide the feedbacks once they have processed the updates.

Please I will provide feedback as we receive the confirmation from them."

Its been a month and to date nothings done even though its been brought to the attention of management.

Being fed-up its been escalated to the CEO's offices whereby still nothings been done! In essence I am required to suffer due to MTN's incompetence and negligence!!!!!!!!

I have requested MTN to assist with an application which was declined due to being on a "collection plan" which is not true! and had the consultant in May processed the application correctly this would have not flagged! It was assigned to Justeen Logan to resolve who advised Kumaren would call( NEVER HAPPENED!) and then Sheila Naidoo!

Sheila eventually makes contact after 17:00 yesterday(22/12/2020) to advise unfortunately nothing can be done until the new year due to system changes/migrations and this can only be actioned in the new year even though Bonginkosi Hadebe and Shilinia Armonville advised they would walk it through! with feedback "Kindly note I will sent the below order to our Vetting department to assist with the application."

After numerous emails and WhatsApp messages to the mentioned above, its a norm to be ignored!

@Godfrey Motsa is this how your organization deals with all clients?