CB
Christiaan B

1 reviews | Active since Nov 2014

20 Jul 2015, 10:23

MTN Sucks, cant even call them anymore to resolve

Im so tired of MTN, right now we cant even communicate with them.<br> Call centres are closed, just cuts off and says I must email, sent countless emails but no resolution or even an acknowledgment?<br> There was some data charges from someone else using our tethering on WIFI and I was not aware of making my bill very high, I asked for breakdown of charges, they took over 3 weeks to get back to me, then wants immediate payment, not even a chance to get the huge amount of money together, Account gets suspended but you cant get hold of them to even discuss or make alternate arrangements. CellC's buy out sounds like a great idea to me right about now.<br> Ive paid most of it off but take almost a week to reflect, yet I get treated like **** and a ******** because of all the threats, but cant even answer phones!!!<br> Sort you S*** out MTN and wake up, customer are not happy

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Replies (1)
MTN South Africa
MTN South Africa's reply24 Jul 2015, 12:15
Official
Hello deliberate99,

Thank you for posting.

Please accept our apologies for the delayed response and for any inconvenience caused.

Our records indicate that this matter has been resolved.

Regards,
Nomonde.
REQ:***