1 reviews | Active since Nov 2013
MTN SUCKS BIG TIME!!!! BAD BAD!!!
We took out a cellphone contract from MTN. 8/01/2014. The phone a blackberry 9720 started to get very hot when charging and rebooting itself about 15 time a day. On 13/04/2015 it stopped charging all together. So i took it to highveld mall MTN shop, seeing its still under warranty for repairs. They send it in for repairs, so today 28/04/2015 i went there to check the status of the phone...... at 5h00 the lady phone and inform me that MTN says the phone is beyond economical repair, the reason BEING TAMPERED WITH BY SOME ONE ELSE!!!!! OR says the lady due to ME?? Using a different service providers simcard in my MTN CONTRACT PHONE????? SO ITS MY FAULT THE PHONE HEATS UP WHEN CHARGING AND MY FAULT IT REBOOTS ITSELF?? THE ARE NOT GOING TO FIX IT AND I HAVE TO PAY R300 FOR MY PHONE TO BE RETURNED TO ME?? *** MTN?????? HOW ON EARTH CAN A DEFAULT WITH THEIR PHONE BE \MY"FAULT??? MTN DONT LIKE REPAIRING THEIR FAULTY PHONES OR REPLACING THEM BUT THEY TAKE OUR MONEY EVERY MONTH?? I WANT MY PHONE REPLACED OR REPAIRED... PLEASE HELP"""
Thank you for your post.
Please accept our apologies for any inconvenience experienced.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for our technical team to investigate further, we do require the IMEI or Job Card number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience experienced.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for our technical team to investigate further, we do require the IMEI or Job Card number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***