1 reviews | Active since Feb 2019
MTN sucks big time!!!!
Hi,
I'm not so happy with Mtn service, I have a Promo deal router contract, which I was supposed to get 12gB (6gB day & 6gB night) on this deal, when I first joined it I got 12gB for just two or three months and the following months I got 6gB (3gB day and 3gB night), now they've decreased to 3gB. I went to Mtn store (Secunda) 25 October 2018 when I started getting 6gB, Reference number of : 1- ********** 8329, telling me that they are busy with my issue, they didn't resolve the problem they continuing giving me this 3gB, I then went to mtn store (Secunda) again 17 December 2018 and got this Reference number : 1- ********** 9316 saying that this issue has been escalated. Now they send me 3gB and later on they send me an sms saying"you have been credited with 9gB data, please dial *136# for balance",when I check there's nothing!!! They then communicate with the Consultant that was helping me with this issue telling him that this issue has been resolved!
Never Opt for this network nxa!!!
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we investigate the matter. We have sent it to our support department to correct. We will revert to you.
Warm regards,Mazwi Zuma
Complaints Analyst
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we investigate the matter. We have sent it to our support department to correct. We will revert to you.
Warm regards,Mazwi Zuma
Complaints Analyst
Best regards,
