1 reviews | Active since Aug 2016
MTN sucks big time
<p>I'm very disappointed with the level Of service I Received From MTN. 27th July I called to request for once off 1gig. Consultant that assistant me confirmed 1gig was added. </p> <p> </p> <p>When I called MTN three days after purchasing the data to check how much my bill will be for month of August 2016. I was told I'm going to pay R1365, I then ask how. The consultant told me that I called on the 27th of July and requested 1gig, 2gig and 100mins. I was suprised and I immediately ask for a recorded call. </p> <p> </p> <p>Eversince I logged a complaint I haven't got any feedback or apologies. I kept calling the call centre but with no luck. And the day I stopped calling I spoke to Johannes Moloko. He was very unprofessional and rude. I felt so little he even laughed at me while on call. He call me stupid for not knowing my reference but other consultant were able to see my request or complaint without reference. </p> <p>MTN sucks big time. </p>
Good Day Mponeng Mokgalaka,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we aim to provide the best of customer service and all our Constaltants are trained to offer the most effecient, friendly and excellent customer service. We are trully disappointed to hear about your experience with our Call Centre. We assure you that the parties involved will be dealt with internally.
We are unable to access your account as the MTN account number , your ID number and the Cellphone number in question are not added to this post. We have tried to contact you on the cellphone number added to post in order to obtain these details however your line was not going through. Kindly contact our Customer Care for a follow up and request to be assisted by a supervisor
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day Mponeng Mokgalaka,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we aim to provide the best of customer service and all our Constaltants are trained to offer the most effecient, friendly and excellent customer service. We are trully disappointed to hear about your experience with our Call Centre. We assure you that the parties involved will be dealt with internally.
We are unable to access your account as the MTN account number , your ID number and the Cellphone number in question are not added to this post. We have tried to contact you on the cellphone number added to post in order to obtain these details however your line was not going through. Kindly contact our Customer Care for a follow up and request to be assisted by a supervisor
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good day
Can you believe it's been three months since I lodged a complain with MTN but my matter hasn't been resolved. No one cares at MTN Call centers be it Supervisor or Manager.
I still do not believe that a company of MTN's calibre would treat a client like this. So stories I hear about MTN ill treating customers is real. Consultant would drop the line on you or speak while you narrating your story.
Good day
Can you believe it's been three months since I lodged a complain with MTN but my matter hasn't been resolved. No one cares at MTN Call centers be it Supervisor or Manager.
I still do not believe that a company of MTN's calibre would treat a client like this. So stories I hear about MTN ill treating customers is real. Consultant would drop the line on you or speak while you narrating your story.