MTN sucks

I read that MTN is the best network. Here is my experience with them. On November 25, 2020, I am applying online for a data contract. I'm receiving an email with a reference number and a message that my application is being processed and that I need to get my documents ready, MTN will contact me soon. On November 26, 2020, I inquired and received another email that my application was being processed. On November 30th, I am once again sending an email stating that my current contract expires December 1st and I urgently need to get a reply. Never heard from MTN again since that date. I have no good recommendation for them.