OK
OSWALD K
1 reviews | Active since Dec 2015
16 Dec 2015, 08:54
MTN SUCKS AT SERVICE
I WENT INN TO THE MTN WOODMEAD BRACH ON 1 NOVEMBER 2015 TO DO AN UPGRADE ON MY EXISTING CONTRACT. THEY WERE QUITE HAPPY TO UPGRADE ME TO A SLIGHLTY MORE EXPENSIVE CONTRACT. WHEN I WAS DEBITED FOR PAYMENT OF THE ACCOUNT I WAS CHARGED R888,00 INSTEAD OF THE AMOPUNT ADVERTISED OF R559,00.<br> <br> I CALLED THEM AND THEN WAS REFFERED TO THE BRANCH VIA MTN CALL CENTRE AND THE PERSON ON THE OTHER END OF THE PHONE DIDNT HAVE THE SKILLS TO EVEN ANSWER THE PHONE. I IN TURN HAVE EMAILED THEM AND THEY HAVE REP**** THAT I WOULD HAVE FEEDBACK WITHIN 48 HOURS. WOW IF 48 HOURS WAS THIS LONG I WOULD BE ABLE TO FALL PREGNANT AND POSSIBLY GIVE BIRTH
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Replies (1)MTN South Africa's replyOfficial
21 Dec 2015, 11:25Hello KAMAKAZE1968,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply21 Dec 2015, 11:25
Official
Hello KAMAKAZE1968,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
