mtn sucks at communication

for more than a month, i have been pleading with MTN to call me about my data bundles (not send an automated email) - call.<br> You are a communications company for petes sake.<br> The very same thing happend to me last year where i was cheated out of almost 2k in data bills.<br> After 3 months it was rectified - now i must do the chasing <br> is this customer service?