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iggyguiding I

1 reviews | Active since Oct 2016

08 Oct 2016, 16:35

MTN sucks and Im going to make a law suite

<p>I have had a contract with mtn for more than 8 years now and before that on pay as you go. I renewed my data contract april to a 2 gig top up. Got a hefty bill of 5000. Well they did not change my contract to the one I signed for. Whent to the shop in Beaufort West, Western Cape. So they refund me on the system, this had to be done for May, June and Jully, but Jully still have not been done and on top of that is there almost R300 on my bill which they can't explaine where that have came from. I had to reverse the debit order every time, so that looks bad on my bank acount and it cost me money every time. Plus my account keeps being suspended, but my bill is payed on time and the right amount. So that cost me also money to call MTN to solve it. The last time my line was cut for 2 days costing me business and losing me money. Now I received a nother msg saying my account will be suspended again. The problem is not being fixed and I have run out of passions, so I think Im going to make a law suite agains MTN for contrac break, costing me money and making me loose business. And I geuse I can make a fruad case for that bill I got although I singed for 3 top up contracts, meaning I can never exceed my normal bill. And finally it will meen my contracts will be cancelled on the spot. All just because no help or any thing is given from MTN.</p>

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Replies (2)
MTN South Africa
MTN South Africa's reply12 Oct 2016, 14:32
Official

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please be advised that a escalation has been sent to our Billing Division to assist with your Data request and to advise and resolve .

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards

Kevin.

MTN South Africa
MTN South Africa's reply12 Oct 2016, 14:33
Official

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please be advised that a escalation has been sent to our Billing Division to assist with your Data request and to advise and resolve .

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards

Kevin.