Mtn sucks and I would rather walk on hot coals than ever have them as a service provider! *******!

After over a year of waiting for MTN to stop debiting us for a contract we have cancelled, my husband and I have just given up. Given up on customer service, given up on that company given up in general. The worst after service from the MTN store at Gateway. MORE THAN A YEAR AGO, on December 5, 2020, we went into the store after seeing an offer for 100G for R299. I explicitly asked the lady who helped us, Gugu, for this particular deal. She said it finished on Monday and was no longer available. I asked her again if there was a way to get that offer, she said no. So we settled on the 50G for R199. The next day, while on Instagram, the ad comes up for the 100G deal. I went to site and see it's still available but online. I called the store, left a message for to call me back. No response. I went into the store and after waiting for 20 minutes to be seen to, she comes up to us. She refused to acknowledge that she intentionally misled us. Had we known that we were able to do it online, don't you think we would have? It was an about turn and she totally **** about how she misled us and she insisted she works in store and not online. How are you an employee of MTN and not know what is available or did you just misled us to get a quick sale? It's either or. And then when I requested to cancel my contract she says there is no cooling off period because i came into the store! According to CPA I can cancel at any time. It's disgusting service and no solution was given to us beside, " Call 135". Beside the arrogance and disgustingly rude behaviour, she **** about the misinformation. We make decisions based on information available to us. You, MTN, are either deliberately trying to mislead in store consumers or are poorly training staff. Which is it? So I posted this more than 1 year ago and ago numerous emails, posts on social media, going to the actual store about 10 times, still nothing. MTN still debuts us for something we do not have as we returned it! What the hell is wrong with your staff? They are so ***********.