JP
Jacques P
1 reviews | Active since Jul 2015
04 May 2018, 17:42
MTN sucks again
I phoned MTN to ask what i should pay to settle my account on the 27th of March and paid the amount of R1806.58 the same day, the following week i received a call confirming they had to write off R43 odd rand but the account is now settled and i asked on two occasions in this call if i will ever have to deal or hear from them again, i was assured i would not!
On the 3rd of May to my surprise (i am lying its not a surprise, not the first time they going back on their word) I get a bill for R330.25? I asked for the recording when i settled the account telepathically but was told i cannot have it, now i see why.
Do you know what is happening in your own business, please give me the information of the regulatory body which you report too and the process i need to follow to complain to them as enough is enough.
Jacques
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Replies (3)
MTN South Africa's replyOfficial
07 May 2018, 19:56Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Retentions supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply07 May 2018, 19:56
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Retentions supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
JP
Jacques P's updateReviewer Update
08 May 2018, 18:48How long does it take for someone to phone me or give a solution?
JP
Jacques P's update08 May 2018, 18:48
Reviewer Update
How long does it take for someone to phone me or give a solution?
JP
Jacques P's updateReviewer Update
20 May 2018, 08:31Still no response from your retention's department?
JP
Jacques P's update20 May 2018, 08:31
Reviewer Update
Still no response from your retention's department?