MTN sucks

MTN is the worst when it comes to service. Whether you call or go to the store, trashy service. You will queue while only one person assists customers, but there are four people on duty. On the 10th of July, I lost my phone but someone picked it up and returned it. I got it back the next day, but I had blacklisted it already. I have unblacklisted it. I went to the store to do that and I was told my network won't be back instantly. After an hour I called customer care Andi was told to wait for 2 more hours. It's been more than 3 hours now. Still haven't gotten back my network. I even sen an email with the required documents, nobody has responded.