MTN Sucks

I took out a contract in July 2020.

The wrong device was delivered. A day or two later I returned the device to MTN Somerset Mall with ref IRMS305387.

The request to deactivate was logged with rewardsco ***.

After 6 months MTN finally stopped trying to debit my account but this has shown up on my profile as a non payment. Everything was done as per MTN and Rewardsco and still my credit profile was affected.

Numerous requests were made 1. # *** 2. # *** 3. # ***

On 3 November 2021 i went back to MTN Somerset Mall as advised by MTN "service champion". The store manager (very friendly and also logged the dispute #ref ***) gave a detailed printout and the following was picked up:

The device was returned in July 2020. Account balance was R0 @ 26 Jan 2021 12 March 2021 MTN send me a INV for R700.01 INV Ref "Device".

I gave the device back more than a year ago. The account was R0 on 26 Jan 2021 and MTN sends me an INV for the device I don't have on 12 March 2021.

After following up on the matter today 8 November 2021 I was given another reference number ***. Their "service champions" cannot assist you whatsoever. Service is non existent and nobody can sort out this mess.

I have been handed over to attorneys (Shapiro Shaik) for something i dont have.

Please MTN sort out this nonsense.