MTN sucks!

By far the worst company to do business with ever since I got the phone they have been completely useless. I purchased a phone on 22-12-2020 on arrival I discovered that the second slot for the sim card is not working, I went to an mtn store and all they can tell me is that the second slot is blocked and I will have to pay to have it unblocked, why? I am already paying for the full device why would they decide what I can and cannot use on my device?! Then I had issues with my mtn sim which was also a mission as none of the contact details they provide are helpful and this has been going on for 3 years. My contract ended 21-12-2023 and they still felt the need to debit my account and when I questioned them they told me that I have to give a 30 days notice to cancel the contract, so what's the point of putting an end date on the contract then? I then proceeded by telling them to cancel the contract and it has been 30 days now and they still sending me statements that I will be getting billed at the end of the month, I have never missed a payment with them and they ALWAYS got money out of me so I know there are no outstanding balances. Again I questioned them and copied in *** & ***, *** *** in my email and all I got back was an automated response to say that they will respond within 24hours, it is now 3 days, and 3 follow up emails on each day, later and still no response from any of these people. So I am assuming that they are waiting to bill me again before they respond and we all know you never see that money again. No one has made contact with me to confirm that the contract is now cancelled and I am still waiting on an answer as to why they want to bill me again after they already got the cancellation notice.

I will never do business with MTN again as they are never available to assist when you are having issues but they can call you every single day for months to offer you a renewal and other products but when it comes to resolving issues then they become mute. I even went as far as taking a renewal with specific instructions for delivery and after all the promises they still couldn't pull it off. I have never been more disappointed with a service provider like I am with mtn. You literally made sure to fail me on every interaction for 3 years I have never received any help from you whatsoever. MTN are experts in maintaining toxic business relationships.