RG
Rajeshree G

1 reviews | Active since Apr 2020

06 Apr 2020, 15:35

MTN sucks!!!

Hello Peter, on Friday 03 April 2020 my mtn account was suspended, no calls or internet for an outstanding balance owing. I tried calling the call centre but no help as no option to speak to a consultant. I made payment yesterday 04 April with proof of payment being sent to ***. still nothing. I then also sent an email and a Facebook message also no response. This is not how customers should be treated. I activated my debit order before the lockdown and the consultant said nothing. Now with lockdown and all stores being closed and the call centre defunct this should really not be happening. But yet mtn keeps sending me threatening SMSs saying I will be suspended. But yet do not respond to my query even though I made the payment. Mtn you are pathetic!! With great minds and technology your operating style is still in the bundus!! I just want my lines reactivated, just do your job the one you being paid for

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Replies (1)
RG
Rajeshree G's update06 Apr 2020, 16:27
Reviewer Update
Hi Alice, thank you for your response. The amount that i paid yesterday via eft is R1110, the proof has been sent to ***. I can send it to you as well please furnish me with your email address. I will reboot my devices.