MTN sucks

I was recently contacted by Charlene from your Clearwater Mall branch and advised to upgrade my contract. I was fully satisfied with my existing contract (R439 per month), but was informed that it would no longer be valid. I then upgraded to a package that costs approximately R100 more per month.

Shortly thereafter, I noticed that my airtime was depleted unusually quickly, which had never been an issue before. The most concerning matter, however, was receiving an invoice of more than R1,400, which included over R700 plus VAT for “Service.”

I reported this in writing to MTN but received no response. I also followed up with Charleene, who assured me that the matter would be resolved. Despite this, MTN has now deducted more than R900 extra from my account.

This is unacceptable. I request an immediate refund of the incorrectly charged amounts. Please treat this matter as urgent.