MTN sucks !!!

This always happens to me - they advertise free promotional data when you upgrade your contract, but when the new contract is finalized, no data is loaded.

When you call in they only give you a reference number and tells you to wait 7 working days, still no data...

When you email their customer service they reply with automated replies and new reference numbers, and then finally with the same answer that your question was, still no data ....

It is like dealing with people with IQ's of less than 50. Each call or email is apparently handled as a new query with new waiting periods, still no data

To go into a store is also a nightmare of its own, because the amount of people in line waiting for service is almost as terrible as the service itself, still no data ...

My thoughts- this could all have been avoided if they were honest in the first place, by automatically adding the free promotional data once the new contract sets in.

And in the second place, if they cared as much for existing customers and giving feedback that actually helps you, as much as the efforts they put into phoning you non stop because you are 'due of upgrade', things would run much more smoother!

I am a customer of MTN for more than 20 years, and it still baffles me to this day, why there are always issues with promotional items, and why MTN consultants can't see on their system if customers have upgraded already or not before they call you to upgrade, sometimes almost 20 times a day ...

Just another complaint about another SA company that is proudly South African, so I don't feel that changing over to another cell service would be any different as this one!