1 reviews | Active since Jul 2015
MTN SUCKS!!!
My mom has three contracts with MTN and they're all due for upgrade. For the last month and a half they have not had stock of the phones we want (Huawei G7 and most recently the Huawei P8). We then decide to move to Vodacom who are more than helpful and have stock of all the phones we want. The problem is that we've been running around for the past three weeks to cancel or contracts and retain our numbers but no one can help us!!! We've been to numerous stores and they all say that we need to call 808 and do it over the phone, we've called that number 9 times and no one ever picks up or they cut the call!! I just want MTN SA to know that they have definitely lost three contracts and that their service SUCKS!!!
Just a quick note on porting to another Network:
Should you wish to port your existing tel no's to Vodacom, it actually ends up being THEIR responsibility to
1. Sign you up to Vodacom, do credit vetting and once approved hand you your phones and inactive SIM cards. They will also then complete necessary porting forms that you will have to authorise
2. Vodacom then contacts MTN, cancels your existing contract on your behalf and negotiates that the tel no's are switched networks.
3. 23:00 every day numbers are ported and by 00:00 Vodacom should activate your new SIM cards.
So as you can see - the complaint you lodged is in fact not an MTN issue AT ALL!! Why don't you contact MTN DIRECT at *** .. as they will upgrade your lines and they definitely can get you the required handsets.
If you are adamant re cancellation and number portability, then your new Vodacom Agent should be solving your problems!
Hope this explains the process a bit better
Kind regards
L Meacher
Complaints Department
Best regards,
Just a quick note on porting to another Network:
Should you wish to port your existing tel no's to Vodacom, it actually ends up being THEIR responsibility to
1. Sign you up to Vodacom, do credit vetting and once approved hand you your phones and inactive SIM cards. They will also then complete necessary porting forms that you will have to authorise
2. Vodacom then contacts MTN, cancels your existing contract on your behalf and negotiates that the tel no's are switched networks.
3. 23:00 every day numbers are ported and by 00:00 Vodacom should activate your new SIM cards.
So as you can see - the complaint you lodged is in fact not an MTN issue AT ALL!! Why don't you contact MTN DIRECT at *** .. as they will upgrade your lines and they definitely can get you the required handsets.
If you are adamant re cancellation and number portability, then your new Vodacom Agent should be solving your problems!
Hope this explains the process a bit better
Kind regards
L Meacher
Complaints Department
Best regards,