1 reviews | Active since Mar 2009
MTN SUCKS
MTN has just become its worst enemy on customer service. It really sucks and contemplating on moving all my contracts with them. Last month I called to get a detail/itemized billing on my modem/router account which I do not understand why they stopped sending it monthly. I was taken from pillar to post for three weeks and only to find that they miscalculated my invoice by more than R7 000 which they deducted initially from my account without checking. I honestly do not understand how you can make a mistake of such magnitude.<br> <br> I then requested to speak to someone who can tell me how much will I have to pay to cancel the contract since it only ends in September. Till today no one can tell me and everyday when I call they are all escalating my call by sending to higher authority.<br> <br> WHAT DOES IT REALLY TAKE TO GET SERVICE AT MTN.
Thank you for bringing this to our attention.
We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologize for the inconvenience caused. As per your request the early termination fees will be R 8903.83 for the contract.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologize for the inconvenience caused. As per your request the early termination fees will be R 8903.83 for the contract.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Best regards
Mantoa
REQ:***