1 reviews | Active since Aug 2017
MTN SUCKS
<p>Good day,</p> <p> </p> <p>MTN uses Summer mobile to help their clients upgrade. I did it through them, im upgraded alright. I'm still waiting for the phone. After hours on the phone Summer mobile and MTN both cant help me. I want to cancel the upgrade but neither of the 2 companies can assist. They were eager to upgrade me, i received terrible service, now that i want to cancel:why upgrade if you dont receive what your paying for; its so complicated. They keep transfering me and im getting absolutely nowhere. HOW DIFFICULT IS IT REALLY TO CANCEL A UPGRADE??? Im so disgusted and frustrated with this whole process. It was supose to be a quick and easy upgrade.</p> <p> </p> <p>I just want it to be over.</p>
Thank you for your post.
We acknowledged the receipt of your complaint.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to channel support supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Best regards,
Thank you for your post.
We acknowledged the receipt of your complaint.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to channel support supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Best regards,