NV
Ninette V

1 reviews | Active since Jul 2017

18 Jul 2017, 08:16

Mtn sucks

<p>A couple of months ago I ordered a Data contract from MTN, but it took forever so I decided against it and called them to tell them to not deliver the simcard anymore. They agreed and no sim card was recieved, yet for 5 months now they have still been debiting my account. I have phoned numerous times as well as emailed, been to 2 diffrent mtn stores, even reported them for *****.</p> <p>After I reported it and they again assured me that the contract is in cancelled, but then it was debited again. Since then I had to lock them from my bank account. I have tried to get this refunded but it seems impossible as everyone just transers you, some tell me that i have to be helped by the person that opened the contract but that person has never been available for me to talk to.</p> <p>I have been promised 3 times that they are working on it now and will contact me back, but that never happened.</p> <p> </p> <p>My advice would be to never give these people any information, it just turns into a nightmare.</p>

0
Replies (4)
MTN South Africa
MTN South Africa's reply19 Jul 2017, 12:33
Official

Dear Nilette,

Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the lapse in service.

Would be able to supply me with your ID number so we can pull up your account details and resolve this matter asap.

We will strive to ensure that this error is not repeated in the future.

Yours sincerely,

Willem Jnr Loots

MTN Complaints Management Team

Best regards,

NV
Ninette V's update19 Jul 2017, 13:59
Reviewer Update

Hi Willem

Sorry about my extreme frustration with this matter.

It would be greatly appreciated if it can be fixed.

Thank you so much for your responce.

My ID nr is- ***

NV
Ninette V's update24 Jul 2017, 07:18
Reviewer Update

Hi Willem

Please let me know if anything is happening?

Was I getting positive too soon?

NV
Ninette V's update31 Jul 2017, 09:14
Reviewer Update

Still no reply on this problem, this is really getting rediculous!