Mtn sucks
<p>My contract got changed without me signing any documents and now nobody wants to take responsibility. I have been pushed from pillar to post. Because no one wants to assist me with the problem I have. Can somebody at mtn please assist me in resolving my problem. I do not have an extra R80 to pay for this contract every month. If I do not get a resolution then my contract can rather be cancelled and my upgrade contract can be with a new service provide because MTN sucks.</p>
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MTN South Africa's replyOfficial
10 May 2017, 22:50Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Best regards,
MTN South Africa's reply10 May 2017, 22:50
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Best regards,
's updateReviewer Update
03 Jun 2017, 13:24Hi Mike,
Thanks for the feedback but I must say that I did receive prompt response from the manager at the Westwood mall branch I think a day after I posted this complaint. I must say however that he promised to sought my problem out and get back to me by the end of the day. Yet here I am 3 weeks later and still no feedback from mtn. My debit just keeps on going off my account every month which I think is very unfair especially because I do not have the money but I have been making a plan to get the money so I don't get rated as a bad payer. Please note that I will be taking this matter up further and will make sure that I get all the extra monies that have been taken from me paid back in full. I cannot sit back and do nothing while I get charged extra for a contract that I did not sign. I'm sure if you were in my shoes you would not be impressed. So this will be the last I ask for this account to be sorted or I will take matters into my own hands.
Regards
's update03 Jun 2017, 13:24
Reviewer Update
Hi Mike,
Thanks for the feedback but I must say that I did receive prompt response from the manager at the Westwood mall branch I think a day after I posted this complaint. I must say however that he promised to sought my problem out and get back to me by the end of the day. Yet here I am 3 weeks later and still no feedback from mtn. My debit just keeps on going off my account every month which I think is very unfair especially because I do not have the money but I have been making a plan to get the money so I don't get rated as a bad payer. Please note that I will be taking this matter up further and will make sure that I get all the extra monies that have been taken from me paid back in full. I cannot sit back and do nothing while I get charged extra for a contract that I did not sign. I'm sure if you were in my shoes you would not be impressed. So this will be the last I ask for this account to be sorted or I will take matters into my own hands.
Regards