MTN Sucks
<p>I bought a 1g night express bundle yesterday as I had lessons and assignments to do. My bundle was loaded however at midnight till 4:30 this morning it was not showing on my balance check. It expires at 6 and only showed now at 4:43. After trying to get hold of customer Care from 2 this morning my call dropped every single time. My normal bundle data was used and now I less than two hours to use my 1g as it expires. I get no notification when bundle data is depleted Mtn just uses whatever airtime I have on my phone and then the call centre says they cannot help. </p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that we have credited the mobile number 073****080 with the R10 airtime that was used to load the 1GB Night Express 1 Day Bundle on 2017-04-23 on 17:33:11, reference number:***. Please check the balance by dialling *141*1#ok.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***3
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that we have credited the mobile number 073****080 with the R10 airtime that was used to load the 1GB Night Express 1 Day Bundle on 2017-04-23 on 17:33:11, reference number:***. Please check the balance by dialling *141*1#ok.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***3
Best regards,
Good Day
Thank you , however i am still having a problem yesteray i called the ccc and i was told that my 4gb bonus was activated and is expiring on the 27th , i have 1 gb night time express and my normal bundle as well as R20 airtime , as i checked my balance throughout the day , the 4gb was not reflecting i then called again and spoke to a gentleman wgo told me the exact same thing but only this time i must take my sim out as he was going to reset my line and all of this will show . I did as requested only to check my balance with only my normal bundle showing , i ten called again spoke to a consultant who then advise me that he only thing on my lie was bundle and the R20 AIRTIME , i then receieved a sms this morning that my night time express promitional bundle has expired , which i was ot aware of . So can two consultants give me the worng informaion... Please advise if i am going to get my 4gb bonus bundle for using 4gb of data for the month or am I still a few mb short of getting it .....
Good Day
Thank you , however i am still having a problem yesteray i called the ccc and i was told that my 4gb bonus was activated and is expiring on the 27th , i have 1 gb night time express and my normal bundle as well as R20 airtime , as i checked my balance throughout the day , the 4gb was not reflecting i then called again and spoke to a gentleman wgo told me the exact same thing but only this time i must take my sim out as he was going to reset my line and all of this will show . I did as requested only to check my balance with only my normal bundle showing , i ten called again spoke to a consultant who then advise me that he only thing on my lie was bundle and the R20 AIRTIME , i then receieved a sms this morning that my night time express promitional bundle has expired , which i was ot aware of . So can two consultants give me the worng informaion... Please advise if i am going to get my 4gb bonus bundle for using 4gb of data for the month or am I still a few mb short of getting it .....
Called CCC now they can't find the sms I dnt qualify if I'm not LTE which I am o can't deal anymore with this *********** people
Called CCC now they can't find the sms I dnt qualify if I'm not LTE which I am o can't deal anymore with this *********** people